Refund Policy

Last updated: October 24, 2026

You buy directly from yayvid. We decide refunds ourselves and pay them back to your original payment method through our payment processor Stripe.

Failed videos

If we cannot make a video, you get it back automatically: the credits return to your balance, or a video paid for on its own is refunded to your card. You do not need to ask.

A video with a technical or quality problem

If a finished video has an obvious technical or quality problem — for example the person no longer looks like the photo, the motion is broken or the sound is missing — let us know through the support page with the order number. Remakes are offered at our discretion when a video has a clear technical or quality problem. If a remake cannot fix it, we may refund it.

Director's notes (where an effect offers them) are an extra request we follow as far as the scene allows, not a guarantee: a video that does not follow your notes is not a reason for a refund.

Videos bought one at a time

If you are not satisfied with a video that was made and delivered, the purchase is, as a rule, not refunded.
Results bought without an account are deleted 3 days after they are ready (the page and our emails say when). Not downloading in time is not a reason for a refund.

Credit packs

You can ask for a refund within 14 days of buying a pack. We refund what you paid minus $9.90 for every Standard (480p) video and $14.90 for every HD (720p) video made with its credits — only videos that were delivered count, and the refund is never less than $0. The pack's remaining credits are removed.
After 14 days a pack is not refunded. Pack credits are valid for 12 months.

Subscriptions

First payment: within 7 days you can ask for a refund of what you paid minus $9.90 for every Standard (480p) video and $14.90 for every HD (720p) video made with its credits — only videos that were delivered count, and the refund is never less than $0. The subscription is cancelled and its remaining credits are removed.
Renewal: within 7 days of a renewal, if none of the new period's credits have been used, we refund it in full and cancel the subscription.
Otherwise subscription payments are not refunded. You can cancel at any time (Account → Manage subscription & invoices, or the link in the reminder we email before each renewal); the plan and its credits stay until the end of the period you paid for. Monthly credits do not carry over to the next period.

One refund per account

Refunds of credit packs and subscription payments under the rules above are limited to one per account. A refund we make because a video had a technical problem does not count toward this limit.

Courtesy refunds

We may, at our discretion, give each account one courtesy refund for a single purchase you were not satisfied with. It is a goodwill gesture, not a right, and we may decline it.

Right of withdrawal (EEA, UK and Switzerland)

We start providing credits, subscriptions and videos immediately after payment. Consumers in the European Economic Area, the United Kingdom and Switzerland agree to that at checkout and acknowledge that they thereby lose the 14-day right of withdrawal. The refunds described on this page still apply.

Refunds go back to your original payment method; a refunded payment's credits are removed from your balance. We may refuse refunds in cases of abuse, and nothing here limits rights you have under the law where you live.

How to request a refund

On your account page, open Billing and choose "Request refund" next to the order, or email support@yayvid.com from the address on your account with the date of the purchase. We answer within 2 business days. Approved card refunds usually arrive within 5–10 business days, depending on your bank. The charge may appear on your statement as "YAYVID".

Chargebacks

Please contact us before disputing a charge with your bank — we are happy to help. If a payment is disputed, the credits it granted are removed and the account may be suspended while the dispute is open.